Case and Change Management Advisor

Job Title: Case & Change Management Advisor

Department: People and Culture

Accountable to: People Partner

Hours: 35 hours per week

Contract: 12-18 month FTC 

Salary: £32,868 - £40,170

Location: Head office (Stanmore), London and Ravenswood 

Hybrid working: 2 days on site as required and home working 

About the role:

We are seeking an experienced and strategic Case & Change Management Advisor to play a critical role in supporting the organisation through complex employee relations matters, with a strong focus on change management, organisational restructures, and stakeholder partnership. This is a key role for someone who can offer expert advice, influence leaders, and guide managers through sensitive people-related challenges with confidence, clarity, and professionalism.

We’re at a pivotal moment at Norwood, having recently launched our 3-5 year strategy, so it’s a fantastic time to join and be part of a change culture with clear direction. Our People and Culture team is at the heart of this transformation, dedicated to creating a supportive and engaging workplace for our colleagues and the people we support. 

Benefits at Norwood include:

• The opportunity to work for a leading UK charity
• Competitive salary & benefits package
• 21 days annual leave plus 8 bank holidays and Jewish festivals where they fall on a working day and work is not permitted (FTE)
• 1pm finish on a Friday
• Workplace Pension Scheme: Plan for your future with confidence.
• Employee Assistance Programme: We care about your well-being.
• £300 When You Introduce a Friend: Spread the word and reap the rewards.
• Free Eye test & Eyewear allowance     
• Access to ‘Blue Light’ discount scheme
• Cycle to work scheme
• Excellent career progression pathway

About Norwood:

Founded in 1795, Norwood is the oldest Jewish charity in the UK. We support and empower thousands of neurodiverse children, their families and people with neurodevelopmental disabilities to live their best lives. Norwood operates in London and the Southeast with a turnover of around £36m per annum and needs to raise £12m each year in voluntary income to provide the services we offer to the Jewish community. 

Click here to find out more about Norwood. 

Our Norwood Values and Behaviours underpin everything we do as we continue to support and empower neurodiverse children, their families and people with neurodevelopmental disabilities to live their best lives: 

Here is a short Norwood video highlighting the vital work we do and the people we support.

Essential skills and experience:

• Extensive ER experience, with a proven track record of leading complex organisational restructures, consultation processes and change programmes
• Demonstrated ability to work in partnership with senior leaders and stakeholders to influence decision-making and deliver strategic ER support
• In-depth experience managing sensitive ER casework including high-risk disciplinaries, grievances, performance, absence and capability
• Experience advising managers on employment law, employee engagement and change communication
• Demonstrable success in building ER capability within organisations through coaching, policy development and training delivery
• CIPD qualification Level 3 or above
• Deep and up-to-date knowledge of UK employment law and HR best practice, especially relating to restructures, consultation, and TUPE
• Ability to influence, challenge, and coach managers and leaders with professionalism and tact
• Strong commercial awareness and understanding of the people impact of organisational decisions
• Excellent written and verbal communication skills with the ability to communicate complex information clearly and effectively
• High level of emotional intelligence, diplomacy, and discretion in dealing with sensitive matters
• Strong organisational, analytical, and case management skills
• Comfortable working independently and managing a diverse and busy caseload with minimal supervision
• Strategic thinker with a proactive, solutions-focused approach
• Strong sense of integrity, fairness and commitment to upholding best practice in employee relations
• Resilient, adaptable and calm under pressure
• Collaborative team player who thrives in a dynamic, values-led environment
• Willingness to travel between sites as needed
• Adherence to and evidence of the Norwood values and behaviours

If this opportunity interests you, please apply today and our Recruitment team will be in touch.

We reserve the right to close this advertisement early if we receive a high volume of suitable applications.

Due to the high number of candidates who apply to our roles at Norwood, please note we can only provide feedback following an interview, if shortlisted.

We actively celebrate everyone's different abilities, sexual orientation, ethnicity, faith, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.